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A long-awaited answer to one hell of a tricky question | ||
Where is my money? | ||
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Honesty
is not an option: it is a must. Here in CryptoTab, we want our users to
be totally confident about the safety of their funds and the
reliability of our agreements. One way to ensure it is to make payments
as clear & transparent as possible.
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To
give you more information and control over the withdrawal process, we
developed a comprehensive status system. It lets to be always in the
know about the current state of your payment request and actions that
are needed to complete money transfer.
When
you send us a withdrawal request, a lot of mysterious things happen.
Before the money gets into your BTC wallet, the payment needs to go
through three checkpoints:
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User approval
After
creating a request, an email with a confirmation link will be sent to
your mailbox. That is a crucial step to prevent attackers from sending a
fake request on your behalf.
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Moderator approval
CryptoTab
moderators check requests to weed out fraudulent and erroneous ones.
Most checks are automatic, so you don't have to wait for too long.
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Blockchain confirmation
After
moderator approval, the request for transfer is sent to blockchain.
Information about the transaction is recorded to the blockchain, then
funds are transferred to your wallet.
Delays
can occur at any stage, but thanks to the new status system, you will
always know where your money is and what you need to get it.
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No longer you'll need to guess, where your money is and why it hasn't been transferred to your wallet yet
Statuses and explaining tooltips are displayed in the personal area of the CryptoTab website.
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